Junior Receptionist

Junior Reception and Admin Assistant – Evenings and Saturdays

Location: Pro-Form Physio, Bexleyheath, DA7 5LB

Pay: £8–£11 per hour for applicants under 21, depending on age and experience. The applicable statutory minimum wage will be paid where higher.

About the role

Pro-Form Physio is looking for a friendly, reliable and organised Junior Reception and Admin Assistant to support our physiotherapy clinic during weekday evenings and on Saturdays.

This is an entry-level role that would suit a student, college leaver or someone looking to gain experience in reception, administration or healthcare. Previous reception or healthcare experience is not essential, as full training will be provided.

You will be the first point of contact for patients arriving at the clinic and will help ensure that evening and Saturday clinics run smoothly. Some shifts may be quiet, so you must be comfortable working independently, following written procedures and completing assigned administrative tasks without constant supervision.

Working hours

Regular availability is required for:

• Wednesday evenings
• Thursday evenings
• Saturdays from 8am–2pm

Weekday shifts will generally fall between 4pm and 8pm. Exact weekday start and finish times may vary slightly according to the clinic schedule.

Applicants must be able to attend these shifts reliably and travel to our Bexleyheath clinic.

Main responsibilities

• Welcoming patients and checking them in
• Answering telephone and email enquiries
• Booking, rearranging and confirming appointments
• Taking payments and issuing receipts
• Contacting patients about appointment changes using approved templates
• Following the clinic’s procedure if a clinician becomes unexpectedly unavailable
• Passing complex enquiries, complaints and clinical questions to a senior team member
• Maintaining patient confidentiality at all times
• Completing basic administrative tasks
• Keeping the reception and communal areas clean, tidy and well stocked
• Assisting with opening and closing procedures when required

About you

We are looking for someone who is:

• Friendly, polite and confident when speaking with patients
• Dependable and punctual
• Calm and professional
• Organised with good attention to detail
• Comfortable using computers, email and online systems
• Able to follow instructions and written procedures accurately
• Willing to learn and ask for help when unsure
• Able to maintain confidentiality and handle sensitive information appropriately
• Comfortable working independently when the reception desk is quiet
• Available for the required evening and Saturday shifts

Good written and spoken English and basic numeracy are required.

What we offer

• Full training on our booking, payment and clinic systems
• A supportive and friendly working environment
• Valuable experience within a professional healthcare clinic
• Opportunities to develop reception and administrative skills
• Free onsite parking
• Staff discounts on selected clinic services
• The opportunity to take on further hours as the clinic grows

If you think you'll be a good fit for our team then please apply on the indeed website or send your CV and cover letter to michelle@proformphysiofitness.co.uk. All ages welcome to apply.

Pay: £8.00-£11.00 per hour

Expected hours: 8.0 – 10.0 per week

Benefits:

• Free parking
• On-site parking

Application question(s):

• Why are you interested in the position?
• Can you reliably work Wednesday and Thursday evenings and Saturdays between 8am–2pm?
• How you would travel to our Bexleyheath clinic and how long is your commute?
• Do you have any previous customer service, reception or volunteering work experience?

Work Location: In person