Junior IT Desktop Analyst

Citipost Global moves letters and parcels across borders for customers in the UK and around the world. Our Erith warehouse is at the heart of that. It's where letters and parcels are scanned, sorted and sent to their destinations.

We need somebody on-site who can help when things go wrong, be proactive by fixing potential issues before they happen and think of processes to boost service efficiency.

What you'd be doing

• Being the person people can walk up to. Who can help with issues with laptops, desktops, printers and phones.
• Looking after the warehouse floor as well as the office, handheld scanners and label printers included.
• Getting a proper picture of what we own, where it is and what state it's in.
• Working out what breaks most often and fixing the root cause.
• Helping us get to a point where setting up a new starter's laptop takes minutes rather than an afternoon.

What we're looking for

• Familiarity with Windows, and enough networking to work out whether the problem is the machine, the cable, the Wi-Fi or the server.
• Confidence with everyday hardware: laptops, desktops, printers, scanners.
• The ability to explain something technical to someone who isn't technical.
• A full UK driving licence.

Where this goes

Citipost Global is in the middle of rebuilding how its technology works: new systems, new infrastructure and a growing engineering team.

As Citipost Global's technology function grows, we want to give you the space to grow. With the right desire and ambition, this role can grow into becoming an IT Service leader.

Practical details

• Five days a week on site: four in Erith, one at our London Bridge office with the wider technology team.
• 9am–5pm.
• Full UK driving licence required.

Pay: From £29,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Application question(s):

• A colleague writes: “Everything has stopped working since I changed my password this morning and I've got a customer meeting in 20 minutes.”

Write the exact message you would send back.

• You fix the user's immediate problem. You then discover that the same issue has generated 17 support tickets in three months.

What do you do?

• This role is based in Erith 5 days per week. Can you meet this requirement?

Work authorisation:

• United Kingdom (required)

Work Location: In person