Junior Infrastructure Engineer

Are you looking to develop your career in IT Infrastructure and gain hands-on experience with modern Microsoft cloud technologies in a supportive and forward-thinking environment?

OneSchool Global UK is seeking a Junior Infrastructure Engineer to join our growing IT team based at our Regional Support Office in Coventry. Supporting our network of campuses across the UK, you'll play an important role in helping to maintain, support and improve the technology that enables our staff and students to thrive.This is an excellent opportunity for an ambitious IT professional with a solid technical foundation who is looking to broaden their skills across Microsoft 365, Azure, Intune, security, automation and infrastructure projects, whilst working alongside experienced infrastructure specialists.

About The Role Reporting to the Infrastructure Manager, you will support the day-to-day operation, maintenance and administration of OneSchool Global UK's IT infrastructure.You will provide 2nd line support, assist with infrastructure projects and technology rollouts, troubleshoot technical issues, and help ensure our systems remain secure, reliable and available across our schools and support offices.

Key Responsibilities Technical Support

• Provide 2nd Line Infrastructure Support across core systems, cloud services, networks and servers.
• Troubleshoot and resolve incidents and service requests within agreed service levels.
• Support the Service Desk by acting as an escalation point for more complex technical issues.
• Assist with root cause analysis and implementation of long-term solutions.
• Escalate major incidents where appropriate and work collaboratively to drive resolution.

Infrastructure Operations

• Monitor and maintain infrastructure systems to ensure performance, availability and security.
• Support the management of Microsoft 365, Azure and cloud-based technologies.
• Assist with user, device and security administration activities.
• Work within change control processes and established IT governance standards.
• Contribute to maintaining technical documentation and knowledge base articles.

Projects & Continuous Improvement

• Support infrastructure projects, deployments, migrations and technology rollouts.
• Assist in delivering improvements aligned to the organisation's IT roadmap.
• Keep up to date with emerging technologies and best practice.
• Share knowledge and collaborate positively with colleagues across the IT team.

About You We're looking for someone who is technically capable, eager to learn and enjoys solving problems while delivering excellent service to end users.

Essential Experience & Knowledge

• Experience working within an IT support, systems administration or infrastructure environment.
• Experience troubleshooting technical issues in a Microsoft environment.
• Strong understanding of customer service and IT support principles

Knowledge of:

• Microsoft Intune
• Microsoft Azure / Entra ID
• Exchange Online
• Microsoft 365 Administration
• Microsoft Defender
• PowerShell scripting

Desirable

• Barracuda Backup and Email Security experience.
• Exposure to Microsoft Copilot or other AI technologies.
• Microsoft certifications.
• IT-related degree or equivalent qualification.
• 2+ years' commercial IT experience.

Skills & Attributes

• Excellent communication skills, both written and verbal.
• Strong organisational and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Positive, professional and customer-focused approach.
• Adaptable and able to work within a fast-paced environment.
• Willingness to undertake training and continuously develop technical knowledge.
• Flexible to undertake occasional travel to campuses across the UK and occasional out-of-hours work when required.

Why you’ll love working with us At OneSchool Global, we’re committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you’ll benefit from:

• A competitive salary, staff laptop, free breakfast and lunches and on-site free parking
• 25 days annual leave plus statutory bank holidays
• Workplace pension and Staff referral scheme for OSG UK colleagues.
• Collaborate with fellow OSG educators across the UK and around the world.
• High-quality, technology-empowered working environments.
• Strong career advancement opportunities.

About OSG OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland.

Learn more Hear what our teachers have to say: Working with us

Our values: Our values

Are you ready to take the next step in your career? If so, click apply today!

Our safeguarding statement OneSchool Global UK is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The postholder is responsible for safeguarding and promoting the welfare of pupils in accordance with the school's safeguarding and child protection policies and procedures. All appointments are subject to safer recruitment checks, including the appropriate criminal records and barred list checks, online searches, references, and verification of identity, right to work, qualifications, and employment history, in line with relevant UK safeguarding legislation and guidance. This post is exempt from Rehabilitation of Offenders legislation and applicants are required to disclose any convictions or cautions that are not protected under the applicable filtering rules. Any criminal record information disclosed will be considered fairly and in accordance with relevant legislation. OneSchool Global UK is an equal opportunities employer, welcoming applications from all suitably qualified candidates and fostering a culture where safeguarding is embedded at every level. All staff receive regular safeguarding training, and our policies reflect current UK legislation and statutory guidance. INDRSO