Junior Account Manager

Junior Account Manager – Cardiff £30,000–£40,000 DOE | Full-Time | Permanent

You’ll join a fast‑growing data‑technology business that helps organisations make smarter decisions, manage risk, and unlock growth. Their platform supports clients across financial services, legal, accountancy, construction and more — giving them real‑time insight, intuitive tools, and confidence in the decisions they make.

This is an ideal step for someone early in their commercial career who enjoys building relationships, solving problems, and supporting customers. You don’t need deep knowledge of business intelligence or compliance from day one — you’ll receive structured training, ongoing support, and the chance to grow into a confident Account Manager.

🌟 The Opportunity

As a Junior Account Manager , you’ll support a portfolio of B2B clients, helping them get maximum value from the platform. You’ll build relationships, guide new customers through onboarding, support renewals, and learn how to spot opportunities to grow accounts. It’s a role for someone who enjoys speaking with customers, is curious about technology, and wants to develop strong commercial skills within a collaborative, ambitious team.

🔑 Key Responsibilities

• Client Relationship Management — Act as a friendly, reliable point of contact for day‑to‑day client needs.
• Onboarding & Training — Deliver platform demos and help new clients get set up confidently.
• Client Engagement — Maintain regular communication to understand how clients use the platform and where they need support.
• Account Growth — Learn to spot upsell and cross‑sell opportunities, working with senior colleagues.
• Renewals — Support renewal conversations and help maintain strong retention.
• Problem Resolution — Work with internal teams to resolve client questions quickly and professionally.
• Account Monitoring — Keep accurate CRM records of interactions, opportunities, and activity.
• Reporting — Support tracking of engagement, retention, renewals, and growth.
• Product & Market Knowledge — Build a strong understanding of the platform, customers, and industries served.

🙌 What You’ll Bring

• Some experience in a customer‑facing , sales , customer success , or commercial role.
• Confident communication and relationship‑building skills.
• A professional, friendly approach when speaking with clients.
• Commercial awareness and an interest in developing sales/account management skills.
• Strong organisation and time‑management.
• A proactive, curious attitude and willingness to learn.
• Comfortable using technology and learning new software.
• Good attention to detail and problem‑solving ability.
• Ability to work independently while contributing to a collaborative team.

🚀 What You’ll Develop

This role is designed to help you grow into a confident Account Manager. You’ll build skills in:

• Managing and growing a portfolio of B2B clients.
• Client retention and renewal conversations.
• Identifying upsell and cross‑sell opportunities.
• Delivering software demos and training.
• Commercial negotiation and client strategy.
• Understanding SaaS, business intelligence, credit risk, and compliance.
• Developing long‑term account plans and relationships.

🎁 Benefits & Culture

You’ll join a collaborative, supportive team that invests heavily in training and development. Expect hands‑on experience, clear progression pathways, and the chance to grow your career within a fast‑moving technology business.