Helpdesk Office Junior

Helpdesk Office Junior

The Role

Do you possess a positive attitude to your work, maintaining a high level of accuracy and attention to detail, with good telephone manner? If so, we are looking for you.

We are looking for a Helpdesk Office Junior to join our team. This role is working in a team, reporting to the Associate Director Internal Operations. No previous experience is required for this role as all training will be provided however a confident telephone manner and computer literacy are essential. In time, you will be prepared to take ownership of engineer schedules and queries and see these through to a satisfactory conclusion.

At ElectriQL we are proud of our staff and encourage a supportive family atmosphere! The business is well established and continues to expand and adapt to the market. We believe in the development and promotion of our staff and offer various training options to assist this – all our managers/Directors have started in a more junior role.

Key Responsibilities:

The key responsibilities of a Helpdesk Office Junior include, but are not limited to:

• Outgoing phone calls (Customers & Engineers).
• Booking/confirming appointments and Engineer schedules
• Updating our systems with real time information and meeting KPI deadlines.
• Post duties
• Provide administrative support to all aspects of the Helpdesk department and being able to multitask well.

The Company

ElectriQL leads the way in lighting maintenance, LED installation and electrical compliance testing.

We service over 10,000 sites for more than 80 clients across many sectors, including the largest Retail Groups in the UK. Using our own directly employed engineers covering all areas of mainland

UK and Northern Ireland, we regularly and proactively visit sites to resolve lighting, electrical needs and to ensure that our clients meet all compliance obligations.

The Benefits

• Onsite parking.
• Casual dress.
• 1hr paid lunch.
• Company Pension.
• Employee discount/store discounts.

The Person

• Qualifications – Maths & English GCSE (Grade C or above preferred).
• Comfortable with PC use.
• Confident telephone manner.

Location: - Foundation Court, Old Street, Oare, Hermitage, RG18 9SE, UK.

This role is based in the office 5 days a week, (not accessible by public transport but free onsite parking provided).

Working Hours:

Monday–Thursday: 08:00–16:00 or 09:00–17:00, on a monthly rota basis.

Friday: 08:00–16:00.

Salary: Salary based on age & experience.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please apply by sending your CV to Heather.Butler@electriql.co.uk

Job Types: Full-time, Permanent

Pay: £22,568.00-£26,436.80 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount

Ability to commute/relocate:

• Thatcham RG18 9SE: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person