Entry Level Customer Service Representative

Ready to start your career in customer service?

We’re looking for a friendly, enthusiastic and motivated person to join our growing team.

You don’t need years of experience. What matters most to us is that you’re a great communicator, you can solve problems, you enjoy helping people and are keen to learn.

This is a full-time, office-based role where you’ll become one of the first points of contact for our customers, helping with questions about our furniture products, orders, deliveries and after-sales support.

You’ll communicate with customers by phone, through Zendesk and via our retail partners’ online portals. Along the way, you’ll work closely with our warehouse, logistics and sales teams to get problems solved and keep customers happy.

What you’ll be doing

• Helping customers with product, order and delivery enquiries
• Answering incoming calls in a friendly, professional way
• Responding to customers through Zendesk
• Taking ownership of customer cases from question to resolution
• Providing order updates, delivery tracking and after-sales support
• Working with retailer portals to resolve customer and partner enquiries
• Turning customer problems into positive outcomes
• Escalating more complex issues when needed
• Keeping customer records and case notes accurate and up to date
• Working closely with our warehouse, logistics and sales teams to get answers quickly
• Making sure every customer receives the best in class standard of service we expect

What we’re looking for

You don’t need to be a customer service expert and we can teach you the systems and processes. What we do need is someone who has:

• Excellent written and verbal communication skills
• A confident and friendly telephone manner
• Good basic computer skills
• Strong organisation and attention to detail
• A positive, can-do attitude
• A genuine willingness to learn
• The ability to stay calm when things get busy
• A reliable, professional and customer-focused approach
• The ability to work full-time from our office

These would be an advantage, but they’re definitely not essential:

• German language skills
• Previous customer service experience
• Experience with Zendesk or another ticketing platform
• Experience using retailer or eCommerce portals
• An interest in furniture, interiors or home products

What you’ll get from us

• Full training from day one
• A supportive and friendly team
• Hands-on experience with customer service systems and major retail partners
• The opportunity to build valuable customer service and problem-solving skills
• The chance to work across different areas of the business
• Genuine opportunities to develop and progress as the business grows

Sound like you?

If you’re friendly, organised, comfortable talking to people and looking for an opportunity to be part of our team, we’d love to hear from you.

Experience is welcome, but attitude, enthusiasm and willingness to learn matter just as much to us.

Job Types: Full-time, Permanent

Work Location: In person